Cleveland Zoo Society Reviews

Cleveland Zoo Society has an overall rating of 4.5 based on 111 reviews. Customer feedback on Cleveland Zoo Society is mixed: Cleveland Zoo Society reviewers highlight positive aspects like engaging exhibits, educational programs, family-friendly activities, conservation efforts, which strongly appeal to families, animal lovers, school groups, conservation enthusiasts. However, Cleveland Zoo Society is often criticized for its limited parking, high admission prices, crowded on weekends, some areas need maintenance.

4.5/5.0

111 reviews

5 Stars

20

4 Stars

11

3 Stars

3

2 Stars

0

1 Star

0

All Cleveland Zoo Society Reviews (111)
dorisrazo2165
May 29, 2026
"Pretty good on my phone, just a little slow"
I used the site on my phone to look up membership details and see what events were coming up at the zoo. Overall, it worked well — most pages loaded fine, and I was able to find ticket prices without having to hunt around too much.
The only thing I noticed was that a few pages were a bit slow, and the menu took me a minute to get used to. Not a huge deal though. It still did what I needed, and I’d probably use it again.
TiffanyHoppe
May 26, 2026
"Great cause, but whoever runs this could do more"
I really like that they focus on conservation and education, and it’s an easy mission to get behind. That said, whoever runs this should probably make the impact a little clearer for people who want to support it.
michael1979
May 25, 2026
"Online account is decent overall"
The online account works well for the most part. It was easy enough to use, though one time the login took longer than expected. i’m a bit tired of dealing with yet another account and sign-in process, but this one has been mostly fine.
wesley-Thomas
May 21, 2026
"Donation was easy, overall"
I donated through the site, it was mostly simple. The pages loaded fine, and the form was easy enough to understand. I just wish the receipt or confirmation part after paying, was a little clearer, because I ended up checking my email, just to make sure it actually went through. Overall, it was okay, not bad
hello_james316
May 17, 2026
"Free parking, but give yourself a little extra time"
We went on a weekend and I did appreciate that parking was free, but actually finding a spot took longer than I expected. The entrance area felt a little messy too, the signs weren’t super clear, and I kept second-guessing which line we were supposed to be in. Nothing was awful, but it’s the kind of thing where those few extra minutes start to feel annoying, especially if you’re watching the clock. I’d just plan to get there early so you’re not pulling in already stressed
leo2004
May 12, 2026
"So... they got back to me really fast"
So... I reached out and they helped me quickly. The response was fast and the whole thing was easy.
CarmenChaney
April 29, 2026
"Looks legit, but don't make me chase details"
I used the site to look up zoo membership info, it seemed trustworthy enough. The pages were clear, it looked legit, and thankfully there weren’t any sketchy popups getting in the way. That said, I still wouldn’t just hand over money without double-checking everything first, because places love making you responsible for catching the fine print. Seems fine overall, but they should make the important details impossible to miss.
catherinebrewer4638
April 27, 2026
"Easy donation info when I really didn’t have the energy"
I was feeling mentally drained, so I appreciated that the donation info was easy to find and actually clear. I didn’t have to click around forever just to understand where the money goes, which made me feel more comfortable about giving. The site was simple and didn’t turn into some big hassle.
joey_Mcclung88
April 25, 2026
"The kids had a fun time and overall..."
The kids had a fun time and overall it was stress-free, which I appreciated. There was a small issue during our visit that kind of bothered us, though, and I’d still expect an apology for it
robert1971
April 23, 2026
"Pretty smooth event, but felt a little packed"
Check-in was actually super easy, which made me think they really wanted the first impression to feel organized. Once I got inside though, the lines started getting long, and it kind of felt like they may have tried to squeeze in a few too many people. Overall it was a well-run event, just a bit more crowded than I expected
Denise_phillips78
April 04, 2026
"I really enjoyed volunteering here overall. The people..."
I really enjoyed volunteering here overall. The people were friendly and it felt good to help out, though I’ll admit there were times when things felt a little disorganized. Even with that, I’d still say it was a positive experience and I’m glad I did it...
Martha-hughes
March 31, 2026
"Clear info, just a few small gaps"
I thought the Cleveland Zoo Society site was easy to use overall. Like I said, the membership and donation info was clear, and I didn’t feel like I had to hunt around forever just to find the basic stuff. A few pages could do a better job explaining what happens next after you click through, but like I said, the communication was still solid. Not perfect, but better than a lot of nonprofit sites I’ve been on
KOWIS
March 30, 2026
"They seem to care, but it could be better"
They do seem like they genuinely care about animal welfare and conservation, and I appreciate that. I just wish they shared more clear updates on how the animals are actually doing day to day, you know? Like, not just the big picture stuff, but more of what’s happening with them regularly.
billellis1441
March 27, 2026
"Helpful staff, but the info pages need work"
The staff were really helpful and answered my questions quickly, so the visit went smoothly overall. I just wish the info pages were clearer, whoever runs this should really clean those up a bit.
annamonahan9233
March 16, 2026
"My membership paid off way quicker than I expected"
I’m glad I got the membership because it started saving me money almost right away. I go often, so every visit feels like I’m getting a better deal for myself. Definitely worth it for me.
ROWE
March 14, 2026
"Checkout was easy"
I was buying something on Cleveland Zoo Society and, at least for what I needed, the checkout went fine. The pages loaded normally, my payment worked on the first try, and the confirmation email showed up right away. I didn’t run into any weird errors or have to start over, which was nice. Smooth overall
robert.Engelken
March 04, 2026
"Pretty easy to use without needing help"
I used clevelandzoosociety.org to check out the membership info, and it was simple to navigate. The pages loaded fine, and I found the donation and event sections without having to click around forever. The layout was easy enough on my phone too, which I appreciated. I’m usually not big on having to contact customer service since I don’t always trust I’ll get a straight answer, so it was nice that the site made things clear on its own.
ArthurHall
March 04, 2026
"I attended their zoo fundraiser and genuinely had..."
I attended their zoo fundraiser and genuinely had a great time. It was well put together, but still felt relaxed and fun. The staff were super nice too, which made the whole experience even better.
anna1992
February 19, 2026
"I’ve been feeling mentally drained lately, so..."
I’ve been feeling mentally drained lately, so I really appreciate how easy and low-pressure it feels to support the Cleveland Zoo Society. They seem thoughtful with the money they receive, and the updates make it clear how donations help the zoo, the animals, and their education programs. I never feel like I’m being guilted or pushed for more. It just feels good knowing my little bit of support is going somewhere worthwhile...
Norman_fullerton95
February 18, 2026
"Signing up was really easy"
Signing up was quick, really quick, and there wasn’t any hassle at all. Just simple and easy from start to finish.

View More Reviews

Have a question about Cleveland Zoo Society?
clevelandzoosociety

Cleveland Zoo Society Reviews

Coupons & Promo Codes

Customer Reviews

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.